"Add any digital channel online and get two months free" (rogers.com). Well that's a no brainer. Unless it is with Rogers that is.
From me to Rogers.
Please add all the digital channels to my account as per
the 2 month free promotion. I realise I''ll have to call back in a month
(to tell you which ones I don''t want) or be stuck paying $41 per month
for the lot. Also, please add timeshifting for $1.99. Thank you.
I called the e-care people. They transfered me to wireless promotions in French. Before transfering me he also provided me with the wrong
I've been trying to add services via the web site for over a week
now. I always get the following:
" We are currently experiencing system problems. Please try again
later, or call one of our Rogers e-Care representatives at 1-877-343-5745"
From Rogers to Me:
Thank you for taking the time to write to us, we appreciate your use
of online customer service.
In your recent email, you have informed us that you would like us to
add all the digital channels to your account and to also add the Timeshifting Package.
For us to add the digital channels, you must first specify which
digital channels you would like us to add to your account for us to do so.Please kindly reply to this email at your earliest convenience, to advise us of the information required so that we can process the request.
Although we were able to add the Timehsifting Package to your account with no problems.
I thought I'd been pretty clear, perhaps not.
From Me to Rogers
"Pick all Specialty channels, $41.99/month." I want to take advantage of
free two month promotion.
From Rogers to Me:
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that would like us to add the
Pick All Specialty Channels to your account along with 2 months free.
Unfortunately the 2 months free promotion you were speaking of was not
available to us, although we were able to apply 1 month free. The
monthly cost for the Pick All Specialty Channels is $41.99 once the
promotion has expired on your account.
We do apologize for any inconvenience that this matter may have caused
24 Aug 2007 by Operator
i hate calling bell canada 22 Aug 2007 August 25 2007 by Ellen Roseman You don't have to read all 200+ comments at Bell Bliues to know that the telecom giant has serious problems. March 29 2007 by Ellen Roseman Since I get many complaints about Bell Canada's ineptness in dealing with customers, I did a recent column (March 24) asking readers whether Bell's service was improving -Thank You lyrics, Alanis Morisette
22 Aug 2007
August 25 2007 by Ellen Roseman
You don't have to read all 200+ comments at Bell Bliues to know that the telecom giant has serious problems.
March 29 2007 by Ellen Roseman
Since I get many complaints about Bell Canada's ineptness in dealing with customers, I did a recent column (March 24) asking readers whether Bell's service was improving
-Thank You lyrics, Alanis Morisette
Bell home-phone chief 'fesses up and vows better
Last week, I highlighted complaints involving Rogers home-phone service. This week, Bell's on the line.
Here are some stories of bungled service, along with candid comments from a Bell executive who thinks customers have been getting shortchanged.
Vito Curalli: "Our home-phone line was cut dead without warning. For no apparent reason, Bell had changed the contact information from D. Curalli (my wife) to V. Curalli and had sent bills to a different address for 18 months. We had to pay $750 to catch up and weren't allowed to pay it off over three months, as requested."
Mark Miedzwiedzki: "I have three Bell services and signed up for ExpressVu to get the bundle discounts that are advertised. My first bill had no discount. I found out I need high-definition TV, which I don't want, to get the savings. Now I have to pay $250 to cancel the satellite service."
Brian Wilson: "Bell promised to cut my Sympatico bills by 25 per cent if I stayed for two years. The June bill had no discount. The July bill had no discount. I was told I'd have to pay $200 to leave. Later, Bell restored the discount and waived the $200 penalty, but I had already switched to Rogers for Internet service (cheaper and faster)."
Leigh Anne Sauer: "When we moved last December, we had one satellite dish and one receiver. Bell charged us for moving four receivers, at an extra cost of $215 deducted from my credit card. After logging four calls, I still hadn't received my reimbursement by July 31."
Kevin Crull, president of residential services at Bell Canada, responds to emails within hours, even on weekends. He took charge of readers' complaints after I did a few columns earlier this year and started an On Your Side blog at the Toronto Star website (and www.ellenroseman.com).
Crull is frustrated with how slowly things move at this large telecom company.
"Some days, I'm happy with the progress and some days, I throw up my hands. There are still far too many challenges," he said.
"Two years ago, I saw the company make a decision to cut costs that I knew would cause customer pain. Now we're having to reinvest."
Crull has extended the call centre hours (which used to end at 7 p.m. on weekdays). He found the average handling time for customer calls was squeezed too tight, so he added time back.
Call centre staff, when dealing with a repeat issue, are allowed to stop the clock and not let the customer go until it's resolved. They can give out their phone numbers so customers can call back.
"I'm tearing apart the business processes," he told me. "I used to think the foundation was solid. That was a misguided assumption.
"Once we deliver flawless customer service – I believe that can happen, I see the potential to make that happen – I won't hear about India any more.
"I blame the process challenges we have for complaints about offshore staffing."
The Bell Blues blog posting (March 29) has attracted 200+ comments from customers and employees about Bell's slipping service and how to improve it.
"Your blog has been a catalyst for a lot of good things, things we should have done before," Crull said.
|Domain Name||gc.ca ? (Canada)|
|IP Address||192.70.172.# (Institute for Biodiagnostics)|
|ISP||Institute for Biodiagnostics|
|Referring URL||http://www.google.ca...=Google Search&meta=|
|Search Words||moving to new brunswixk|
|Visit Entry Page||http://altavistagoog...u-will-die-move.html|
|Visit Exit Page||http://altavistagoog...u-will-die-move.html|
|Out Click||NEW BRUNSWICK HAS NO CRIME|
Grâce à un nouveau service d'autobus aux 15 minutes (plutôt incroyable pour Moncton), je me suis rendu au FuturShop (et tant qu'à y être, Costco, Staples, LaSource et Walmart).J'ai résisté à la tentation de vider mon compte de banque (par ailleurs, mon MP3 a perdu 40% de sa valeur en 4 semaines!), mais j'ai vu un produit intéressant. Il y a plusieurs graveurs DVD pour la télévision. Il y en a même un, avec un disque dure de 80GO, pour la modique somme de 280$. Je te le mentionne puisque t'avais exprimé l'intérêt il y a quelques mois.A noter que ce n'est pas du tout une recommandation. D'ailleurs, les magazins regorgent de produits à utilitée douteuse. Les pires, à mon avis, ce sont les télévision HD avec tuner HD. Payer 200$ de plus pour tuner des ondes qui n'existent pas (encore), faut le faire.
So all you Torontonians fearing for your life, move to New Brunswick (well, not the criminals, criminals can stay in Toronto)! Probably not a good idea to move to New Brunswick if you are an illegal immigrant either. If you like to jaywalk, forgetaboutit; there are crosswalks every 100 meters and cars HAVE TO STOP!!!!! New Brunswick also has a helmet law for adults on bicycles. That kind of sucks, but I guess it is a good idea considering the large moose population (can you come up with a better explanation?).
But please, PLEASE, if you enjoy traffic jams, avoid New Brunswick at all costs. Rush hour in Moncton (New Brunswick's biggest and most important city) lasts maybe five minutes, and only IF there is construction. Moncton officials have been actively trying to crate traffic by removing lanes. But it hasn't worked.
The worst traffic I saw in New Brunswick was in Edmundston after US officials started asking for ID. The first day, wait times where as high as, gasp, 30 minutes! Now the locals bring there drivers license when they go to the USA for cheap gas, so even Edmundston is traffic jam free.
Assistance technique: $12/heure. Aucune expérience requise (AUCUNE!!!)
320C Edinburgh Drive, Moncton, NB E1E 2L1
-En autobus, prenez le numéro 13 ou, à 15 minutes de marche, le numéro 9.
-Sitel Moncton Does Not Pay Enough Unless You Do No...
Sitel Moncton is so desperate for employees that the company advertises on the radio. Not necessarily a bad idea, since what they are paying attracts high school drop outs...
What irks me in the radio ad is the catch phrase "Why work anywhere else?" How about because all the other call centres in town pay more, eh!
-Call centre agent - technical support (Bilingual High Speed Tech Support)
-Experience: 0 - 6 months
-Weekly pay! No Sales! Tech Support for High Speed ISP. $12.00/hour base. Plus $2.00/hour attendance bonus paid out weekly.
-Moncton is the Help Desk Capital Of the World
There is no risk-free level of secondhand smoke exposure. Even brief exposure can be dangerous. (United States Government).
A while back I argued that smoking should be illegal. I also argued that smoking in the presence of children is child abuse. An unrelated post by L-Girl, How Much Time Should He Do, got me thinking about what would be suitable punishment for this hypothetical crime: smoking.
I just finished watching "Thank You for Not Smoking" on The Movie Network, a very good movie. One of my favourite lines: "if you want a good job, you go work for the Red Cross". Indeed.
Just like the retired "Malboro Man" in "Thank You for Not Smoking", I to helped market cigarettes and lived to regret it. In my case it was for $10 per hour, knocking on doors as part of an anonymous survey. Interestingly enough, we were instructed to check for ID to make sure we weren't interviewing minors (people under 19 years old).
Anyway, I thought it was innocent enough. I was only interviewing heavy smokers, people stupid enough to smoke at least half a pack a day (I had to back out of a survey once when the girl took out her cigarette pack from the freezer).
But no doubt the survey I was conducting was not only to help gain market share, it was also to make smokers smoke MORE.
And to those of you would doubt the power of suggestion and marketing, please note that every one of the people I interviewed took out a cigarette while conducting the interview. No exception. Many would offer me one, and I'd make a point of making a face and laughing, "no I don't smoke". The smokers would usually then ask if I minded if they smoked while we did the survey. I would of course answer that I didn't, but sometimes the cigarette would be lit by the time the answer came out.
What struck me during the survey was the ill will that the companies generated. Many of the smokers hated smoking and hated the people who made and marketed the product. But the most striking of all was the visible and audible signs of sickness that many of the smokers had. Way more than in other surveys I conducted. One guy spoke out of a microphone through a hole in his throat. It wasn't like I was interviewing thousands of people. I did maybe 40 interviews. I would say that EVERY person I spoke to over 30 was suffering in one way or an other from the ill affects of smoking.
"You got to die somehow" say smokers when trying to justify their cancer generating habit. "But you don't have to live in sickness" is what I'd like to answer. You shouldn't be coughing and wheezing by the time you are 32 !
The big problem with smoking isn't that it kills people, it is that is takes to long to kill people. There are no condoms for cigarettes. You smoke, you are "infecting" innocent bystanders; ususally, people that you love, often children.
And smoking is ADDICTIVE. People smoke because they HAVE TO, not necessarily because they want to. So making smoking illegal might not work. Unless of course, the punishment is death.
Many of the USA's states have the death penalty, including the otherwise civilised State of New York. If murderers are being murdered by the state, is it that much of a leap in logic to argue that people who smoke around children should also get the chair?
-Secondhand Smoke Fact Sheet - American Lung Association site
-Secondhand Smoke OSH CDC-
Secondhand smoke causes approximately 3,400 lung cancer deaths and 46,000
heart disease deaths in adult nonsmokers in the United States each
-MedlinePlus: Secondhand Smoke
-Indoor Air - Secondhand Smoke
-Secondhand Smoke: Questions and Answers - National Cancer Institute
-Second-hand Smoke - Main Page
-Children and Secondhand Smoke
-Protect your lungs - Smoking & tobacco - Second–hand smoke ...-
-Passive Smoking: Fact Sheet no. 8 - ASH-
-The Health Consequences of Involuntary Exposure to Tobacco Smoke
-Second-hand smoke is dangerous
-How dangerous is second-hand cigarette smoke?-
-Secondhand Smoke: What It Is, How to Avoid It, Who's at Risk
-New Dangers of Secondhand Smoke - TIME
-Discovery Channel :: News - Health :: Surgeon General: Beware
-Cigarette Smoke: It's Toxic
-Philip Morris USA - Smoking & Health Issues - Secondhand Smoke
"We also believe that the conclusions of public health officials concerning environmental tobacco smoke are sufficient to warrant measures that regulate smoking in public places. We also believe that where smoking is permitted, the government should require the posting of warning notices that communicate public health officials' conclusions that secondhand smoke causes disease in non-smokers. "
-Kids and Second Hand Smoke- [ Traduire cette page ]
Understanding the effects of second hand smoke on our kids may help you give up smoking.