2007-05-10

Moncton is the Help Desk Capital Of the World

Moncton is the Help Desk Capital Of the World

I figure there are about 1000 people working in the various help desk call centres in the Moncton area. Not that impressive in itself until you compare it to the size of Moncton (Let's say 100,000 people, give or take 20,000 depending on how far into the wilderness you want to go). One person in a hundred in Moncton works for a helpdesk. That's like one worker out of 50!

-ICT on behalf or Aliant. They pay $14/hr but (usually) only hire bilingual workers. Aliant is now part of the Bell Canada Enterprise empire. The jobs at ICT are for Aliant's Internet residential customers whom reside in Atlantic Canada. Location: Riverview. 10 km from downtown Moncton.
-AOL Canada, on behalf of AOL USA. $12 ($13 after 8PM) per hour. Only English is required (with a few bilingual positions for their Canadian customers). AOL has been closing most (all?) of its American call centres and moving jobs to Canada and India. Location: Near Vaughn Harvey at St. George, accross from the new YMCA. 2 km from downtown Moncton.
-Rogers, $12.50/hr. English or Bilingual. The cable and cell phone company has help desk workers for their cell phone service (available in Quebec) and their cable service (not available in Quebec). Location: Downtown Moncton.
-Sitel (formally know as ClientLogic) on behalf of Bell Sympatico (Ontario and Quebec). $12/hr for French positions, $11.30/hr for English positions. Location: Moncton Industrial Park. Edingburg at St. George. 5 km from downtown Moncton.

A recent sampling from jobbank.ca :

Rogers:

Title: Call centre agent - technical support (Cable Repair Tech Support
Consultant)
(NOC:
2282)

Terms of Employment: Permanent, Full Time, Weekend, Day,
Night, Evening
Salary: $12.50 Hourly for 40 hours per week, Other
Benefits
Anticipated Start Date: 2007/06/11
Location: Moncton, New
Brunswick (15 vacancies )
Skill Requirements:
Education: Completion of
high school, Some college/CEGEP/vocational or technical training
Credentials
(certificates, licences, memberships, courses, etc.): Not
applicable
Experience: Experience an asset
Languages: Speak English, Read
English, Write English
Specific Skills: Communicate electronically and in
person with computer users experiencing difficulties to determine and document
problems experienced, Consult user guides, technical manuals and other documents
to research and implement solutions, Provide advice and training to users in
response to identified difficulties, Collect, organize and maintain a problems
and solutions log for use by other technical support analysts
Work Setting:
Telecommunications industry
Computer an Technology Knowledge: Windows
Work
Conditions and Physical Capabilities: Fast-paced environment, Work under
pressure, Repetitive tasks, Attention to detail, Sitting
Security and Safety:
Criminal record check (abstract)
Transportation/Travel Information: Own
transportation
Essential Skills: Reading text, Oral communication, Working
with others, Problem solving, Decision making, Critical thinking, Significant
use of memory, Finding information, Computer use, Continuous
learning
Employer: Rogers Communications Inc.
How to Apply:
Please
apply for this job only in the manner specified by the employer. Failure to do
so may result in your application not being properly considered for the
position.
By E-mail: careersmoncton@rci.rogers.com
Online:
http://www.rogers.com
Business Profile: Rogers
aggressively builds for the future by providing Canadians with innovative
products and services that make life more interesting, more productive, and more
fun.
Web Site: http://www.rogers.com
Advertised until: 2007/05/30

Sitel (French):
Title: Call centre agent - technical support (Bilingual -must be able to speak French) (NOC: 2282)
Terms of Employment: Permanent, Full Time, Shift, Overtime, Weekend, Day, Night, Evening
Salary: $12.00 Hourly for 37.5 hours per week, Bonus, Other Benefits
Anticipated Start Date: 2007/05/30
Location: Moncton, New Brunswick (25 vacancies )
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
Experience: 0 - 6 months
Languages: Speak English, Speak French, Read English, Read French, Write English, Write French
Specific Skills: Consult user guides, technical manuals and other documents to research and implement solutions
Work Setting: Help desk, Internet Service Provider (ISP)
Computer an Technology Knowledge: Windows, MAC, Internet
Work Conditions and Physical Capabilities: Fast-paced environment, Repetitive tasks, Attention to detail, Sitting
Security and Safety: Bondable, Criminal record check (abstract)
Transportation/Travel Information: Own transportation
Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: Visit www.localmoncton.com to see a virtual tour of our site. Some additional benefits include: Free onsite gym, satellite & hot canteen. There's a very impressive employee lounge, bright and clean work environment. Why not apply now?
Employer: Sitel
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
By Mail:
320 Edinburgh Drive
Moncton, New Brunswick
E1E 2L1
In Person between 8:30 and 17:00:
320 Edinburgh Drive
Moncton, New Brunswick
E1E 2L1
By Phone between 8:30 and 17:00:
(506) 860-1800
By Fax: (506) 860-1805
By E-mail: monctonjobs@clientlogic.com
Online:
http://www.sitel.com
Business Profile: SITEL, formerly known as ClientLogic, is a leading global provider of outsourced customer support services. SITEL has over 42,000 employees in 26 countries and is a leader in the contact center industry.
Web Site: http://www.sitel.com
Advertised until: 2007/05/27

Sitel (English):
Title: Call centre agent - technical support (English) (NOC: 2282)
Terms of Employment: Permanent, Full Time, Shift, Overtime, Weekend, Day, Night, Evening
Salary: $11.30 Hourly for 37.5 hours per week, Bonus, Other Benefits
Anticipated Start Date: 2007/06/11
Location: Moncton, New Brunswick (25 vacancies )
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
Experience: Will train
Languages: Speak English, Read English, Write English
Specific Skills: Consult user guides, technical manuals and other documents to research and implement solutions
Work Setting: Help desk, Internet Service Provider (ISP)
Computer an Technology Knowledge: Windows, MAC, Internet
Work Conditions and Physical Capabilities: Fast-paced environment, Repetitive tasks, Attention to detail, Sitting
Security and Safety: Bondable, Criminal record check (abstract)
Transportation/Travel Information: Own transportation
Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: Visit www.localmoncton.com to see a virtual tour of our site. Some additional benefits include: Free onsite gym, satellite & hot canteen. There's a very impressive employee lounge, bright and clean work environment. Why not apply now?
Employer: Sitel
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
By Mail:
320 Edinburgh Drive
Moncton, New Brunswick
E1E 2L1
In Person between 8:30 and 17:00:
320 Edinburgh Drive
Moncton, New Brunswick
E1E 2L1
By Phone between 8:30 and 17:00:
(506) 860-1800
By Fax: (506) 860-1805
By E-mail: monctonjobs@clientlogic.com
Online:
http://www.sitel.com
Business Profile: SITEL, formerly known as ClientLogic, is a leading global provider of outsourced customer support services. SITEL has over 42,000 employees in 26 countries and is a leader in the contact center industry.
Web Site: http://www.sitel.com
Advertised until: 2007/06/07

AOL:
Title: Call centre agent - technical support (Internet Support Specialist) (NOC: 2282)
Terms of Employment: Permanent, Full Time, Shift, Overtime, Weekend, Day, Night, Evening
Salary: $12.00 Hourly for 37.5 hours per week, Other Benefits
Anticipated Start Date: As soon as possible
Location: Moncton, New Brunswick (150 vacancies )
Skill Requirements:
Education: Some college/CEGEP/vocational or technical training
Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
Experience: Will train
Languages: Speak English, Read English, Write English
Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting: Internet Service Provider (ISP)
Computer an Technology Knowledge: Windows, Hardware, Internet, Security software, Office Suites
Own Tools/Equipment: Computer, Internet access
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Sitting
Security and Safety: Bondable, Basic security clearance
Transportation/Travel Information: Public transportation is available
Essential Skills: Reading text, Document use, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: $1.00/hour shift premium after 8:00 PM,Complimentary FREE High-Speed Broadband DSL Internet Account,Comprehensive health care plan including: Health & Drug,Dental,Vision & Employee Assistance Prog, 10 Vacation days and 5 Paid Personal Days per year, RRSP and Savings Plan,Emp Stock Purchase Plan
Employer: AOL Canada
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Human Resources
By Mail:
101 Ocean Limited Way, suite 100
Moncton, New Brunswick
E1C 0H1
In Person between 9:00 and 17:00:
11 Ocean Limited Way, suite 100
Moncton, New Brunswick
E1C ,0H1
By Phone between 9:00 and 17:00:
(506) 387-6400
Online:
http://www.aol.ca/moncton
Business Profile: AOL Canada Inc. is a leading Interactive Service Company focused on enhancing the Canadian online user experience.
Web Site: http://www.aol.ca/moncton
Advertised until: 2007/05/20

ICT: Aliant outsourcing 129 jobs at Atlantic Canadian call centres-

Here is an interesting, if laughable, calculator for Moncton boosters. Note that no sources/explanations are provided.

I guess the calculator didn't convince Apple. They sent their iPod tech support to OLS in Charlottown and Antigonish.


iPod Technical Support AgentLocation: Antigonish, NSWebID: 87358Post Date:
4/25/2007Closing Date: 5/17/2007Purpose:Successful iPod Technical Support Agents
are individuals committed to providing outstanding technical support services
and thrive in a fast paced, team environment. After completion of extensive
classroom and on the job training, you will support customer satisfaction by
providing accurate information through superior listening skills and first
contact resolution. Position Responsibilities:
Accurately and efficiently
respond to customer inquiries.
Provide technical assistance to clients in a
timely manner.
Meet or exceed service level standards set for productivity
and quality.
Provide service to customers on products and services.
Maintain customer accounts with the latest information in a timely manner.
Remain current on all products and services being offered.
Ability to
cross sell and upsell. Position Qualifications:
Experience in a customer
service environment preferred.
Call centre and/or sales experience is
desirable.
Ability to use a computer and type 30 wpm.
Detail oriented,
adaptable, personable, and reliable.
Excellent verbal communication skills.
Flexible working hours.
Grade 12 or equivalent.
Have a positive
attitude and able to work effectively in a team setting.
Ability to listen
effectively to the customer, understanding their needs and provide excellent
customer service.
If you are interested in applying for this position you
may do so by completing our on-line application form. Alternatively, you may forward your resume
with a covering letter in Microsoft Word format to via e-mail at mailto:emarzi@onlinesupport.com?Subject=Application:
by 5 PM on 5/17/2007.
Now you know that job has to suck.

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